Privacy Policy

The purpose of this Privacy Policy is to explain clearly and objectively when and why we collect and use your personal data, as well as a brief explanation of your rights in relation to the same practices, in accordance with the provisions of Regulation 2016/679/EU of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, hereinafter referred to as the General Data Protection Regulation or GDPR.

Data controller

Ponto Rio Restauração e Hotelaria Lda. is responsible for processing personal data, managing this website and the Privacy Policy. The personal data processed is for the purposes of fulfilling the purposes that led the visitor to submit said personal data. By providing personal data on the Ponto Rio website, the visitor is explicitly consenting to the transfer of personal data to us for the purposes of fulfilling their requests.

Data collection

We only collect personally identifiable information that is specifically and voluntarily provided by visitors to the Ponto Rio website. Ponto Rio receives limited identifying information such as name, e-mail address and telephone number from website visitors. Generally, identifying information is collected for:

Reservations
Request for additional information (Contact Form)
Newsletter subscription

It is Ponto Rio’s policy to limit the collection of information so that it is only sufficient to satisfy the visitor’s requests. In cases where non-mandatory information is requested, the website visitor will be notified of this at the time the data is collected.

Outside the cases provided for by law, the processing of personal data relating to philosophical or political beliefs, party or trade union membership, religious faith, private life and racial or ethnic origin is prohibited, as is the processing of data relating to health and sex life, including genetic data. At no time is the collection of sensitive data requested or encouraged. If the user voluntarily provides them, Ponto Rio will not be held responsible for their processing under this policy.

Use of personal data

The information provided through cookies, together with the information you provide, may be used for the following:

To respond appropriately to your purchase or support requests.
To provide you with the information you requested about our products.
To help us serve you better in other ways.

The information obtained by the website is used exclusively for the purposes intended at the time the information is collected.

Your data is or may be transmitted to entities with which we have a relationship within the scope of our activity, which may include:

Public and administrative authorities and entities with supervisory and regulatory functions;
Suppliers and providers of IT support services and carriers
Other entities, whether or not based in the European Area, to carry out operations at the request of the holder;

We have a newsletter to advertise and inform interested parties about our products. Your e-mail address will only be added to the subscriber list with your explicit consent. Each newsletter contains a link to unsubscribe from our newsletter.

Cookies

Cookies may be used on some pages of our website. Cookies are small text files located on your hard drive that enable us to provide you with a more personalized experience on the website. For example, a cookie may be used to store registration information in an area of the site so that the user does not have to provide it again the next time they visit this area. It is Ponto Rio’s policy to use cookies to make it easier for visitors to navigate our site, as well as to assist with efficient registration procedures.

If you are concerned about the use of cookies, many browsers allow you to reject them. In most cases, the visitor can refuse a cookie and continue browsing the website.

In order to manage our website, we may record information anonymously in our operating systems, identifying categories of visitors by items such as domains or browser types. These statistics are jointly communicated to our Web Administrator. In this way, we ensure that our website provides the best web experience for visitors and is an effective information resource.

Google Analytics – We use Google Analytics to see how you have visited our website and how you use it. We use this data to optimize our online store and provide you with the best possible experience.

Facebook pixel – This cookie tracks which products you have viewed. In this way, we can show you adjusted offers of relevant products on Facebook.

Third parties

It is Ponto Rio’s policy to disclose information to third parties only in the following circumstances:

When required by law through judicial notification, search warrant or other admissible legal procedure

When explicitly requested by the holder

When necessary for the delivery of items purchased by the holder

Ponto Rio’s website does not store or collect personally identifiable information for the purpose of disclosing or selling it to third parties for consumer marketing purposes or sending e-mails on behalf of third parties.

Links to third parties

There may be links in various places on the website to other websites that do not operate under the privacy practices of Ponto Rio. Whenever you access other websites, Ponto Rio’s privacy practices and policies no longer apply. Visitors are advised to review all websites’ privacy policies before providing any personally identifiable information.

Data storage

Visitors’ contact details will be stored for as long as is necessary to respond to requests or until a user requests that this information be deleted. Information from mailing lists, comment boxes and emails is only stored for a reasonable period in order to facilitate visitor requests.

It is our policy not to ask visitors to register in order to access areas of the Ponto Rio website. However, in some cases, we may ask visitors to register in order to obtain a user ID and password for the purposes of authentication and secure access to a transaction.

The personally identifiable information provided to Ponto Rio through the website is given voluntarily by visitors. If you wish to unsubscribe from the newsletter or from any registrations, instructions can be found in the appropriate area of the website.

Rights

Any holder of personal data processed by Ponto Rio has the following rights:

Right of access: the data subject can access their personal data, obtain information related to the processing of their data and also obtain a copy of their personal data being processed.
Right of rectification: the data subject may request that their data be completed or rectified.
Right to erasure: the data subject can request the erasure of their personal data.
Right to restriction of processing: the data subject may request that the processing of their personal data be restricted.
Right of portability: the data subject, when the processing of his or her data is based on express consent or the performance of a contract and when the processing in question is carried out by automated means, may request the handing over of the personal data provided by him or her, or request that such data be transmitted to another controller.
Right to object: the data subject has the right to object to the processing of their personal data.
Right not to be subject to exclusively automated individual decisions: the data subject has the right to obtain human intervention and analysis, to express their point of view, and to contest any decision taken by automated means.
Right to withdraw consent: the data subject can withdraw consent to the processing of their data at any time.

These rights can be exercised by e-mailing Ponto Rio at the following address: geral@pontorio.pt

Security

Ponto Rio has implemented appropriate technical and organizational measures to protect personal data against loss, misuse, alteration or destruction. Only Ponto Rio employees have access to personal data, and they are also bound by the duty of secrecy and confidentiality. It is part of Ponto Rio’s policy to use encrypted http technology to protect credit card information submitted via the Internet.

Modificações

A Ponto Rio reserva-se o direito de modificar ou alterar a presente Declaração em qualquer altura, pelo que se aconselha a consulta da mesma com alguma periodicidade.

If you have any questions about the processing of your data, your rights or the information provided to you, you can contact us at the following address geral@pontorio.pt

We will try to resolve any complaints regarding the processing of your personal data in accordance with this Privacy Policy as soon as possible.

Online dispute resolution

For amicable dispute resolution, visit the European Online Dispute Resolution Platform at https://webgate.ec.europa.eu/odr/main/index.cfm